General terms and conditions for services

1. Purpose and scope

These terms govern professional services supplied by OH Ventures, operating under the trade name Équipage IA, a French SASU registered under SIREN 103 157 251. They supplement the accepted quote or proposal. Specific terms in that document prevail if there is a conflict.

2. Services

Services may include the design, deployment, and maintenance of AI agents and automations, local Google visibility, Google Ads management, and systems for handling inquiries. The accepted quote defines the scope, deliverables, required access, schedule, and fees. OH Ventures has a duty to use reasonable professional efforts and does not guarantee rankings, inquiry volume, cost per inquiry, or revenue.

3. Contract formation

The contract is formed when the customer accepts the quote or proposal in writing and completes any stated start-up requirement. The customer confirms that the signatory has authority and that the information supplied is accurate.

4. Fees and third-party costs

Fees, taxes, milestones, recurring charges, and any excluded third-party subscriptions are stated before work begins. Third-party accounts intended for the customer are normally contracted in the customer's name. No additional charge is applied without prior agreement.

5. Invoicing and payment

Invoices follow the schedule in the accepted quote. Payment is made by bank transfer or direct debit by the invoice due date. Late payment may trigger the penalties and fixed recovery compensation required by French commercial law, together with documented additional recovery costs where legally permitted.

6. Term and termination

The quote states the term and any notice period. A serious breach that remains uncorrected after written notice may justify termination. Immediate suspension may occur for unlawful use, persistent nonpayment, or a material risk to a third-party account.

7. Customer responsibilities

The customer supplies timely information, approvals, content, and access. The customer remains responsible for the legality of supplied content and data and retains ownership of its accounts, domains, and pre-existing materials.

8. Google Ads and spending approval

The Google Ads account and payment method remain in the customer's name. No advertising budget change is made without the customer's prior written approval.

9. Reviews and platform rules

OH Ventures does not create, buy, or selectively filter reviews. Review requests are sent without selecting recipients based on satisfaction. Work is performed subject to applicable law and platform policies.

10. Ownership and exit

The customer retains its accounts, data, domains, and pre-existing content. At the end of the engagement, OH Ventures removes its access and supplies the agreed handover items. Pre-existing generic methods, tools, templates, and know-how remain the property of OH Ventures.

11. Liability

Each party is responsible for direct loss caused by a proven breach. OH Ventures is not responsible for third-party outages, algorithm changes, suspensions, or decisions unless directly caused by its own fault. Any agreed limitation must comply with mandatory French law and cannot remove the substance of an essential obligation.

12. Personal data

Website-form processing is described in the privacy policy. When OH Ventures processes personal data for a customer, the parties document their respective roles and obligations for the relevant scope.

13. Governing law and disputes

These terms and every contract incorporating them are governed by French law. The parties first seek an amicable resolution. If that fails, the competent French courts are determined under the applicable procedural rules. Questions may be sent to hakim@equipage-ia.fr.